Customer Service

Shipping Information

We aim to process all orders as quickly as possible. However, our Internet inventory is stocked throughout our store locations and depending on which store we acquire your items from, it may take from one (1) to four (4) days (including weekends) to receive and ship out using one of the carriers below. For our customers in the Continental U.S., we offer choices between FedEx and the U.S. Postal Service. You can select FedEx Home Delivery (or Ground, for commercial addresses). Additionally, you may select the U.S. Postal Service's Standard Mail service if you choose. These shipping methods are subject to ship out after the processing timeframe as stated above. For orders shipping to Alaska, Hawaii, Military addresses or U.S. Territories, we utilize the U.S. Postal Service's Standard Mail only.

For FedEx shipments utilizing FedEx Home Delivery or FedEx Ground, please use the map below to estimate the time it will take for FedEx to transport your order once we have shipped it out (the map timeframe is business days, not including weekends).
FedEx Time in Transit Map
For USPS Standard Mail shipments, the Postal Service estimates that packages to Alaska, Hawaii and U.S. Territories will arrive in about three (3) days, though this is not guaranteed. Military packages are estimated to take about 10-15 days in transit, though this can be affected by a number of other factors as well.

For more specific questions about our shipping policies or to request an upgrade to an expedited shipping service, please Contact Us.

Return Policy

Our policy is as follows:
  • We appreciate returns that are unworn or damaged but realize there are exceptions. When returned, a refund or exchange will be given.
  • We also appreciate if returns are sent back within 30 days or within 6 months for damaged items.
  • Defective returns are accepted up to 6 months after purchase and will be given a refund or exchange.
  • No authorization codes are needed. Simply ship your purchase back to the address below. The return will be processed and credit issued or an exchange sent out within two days of the day we receive the merchandise.
  • We are not responsible for any shipping charges involved in returning merchandise for credit or exchange. Collect shipments and collect phone calls will not be accepted.
  • If requesting an exchange, please remember to include the size and color you would like us to ship back to you. Please include $5.00 in the shipment for the return shipping to you. 

If you have a question about an order you would like to return or exchange click here to send a message.

The address for returns is:
8629 Wyoming Ave N
Brooklyn Park, MN 55445

Privacy and Security

We are very concerned with your privacy while on the Schuler Shoes Web site.

Our Web site takes every precaution to protect our users’ information. When users submit sensitive information via the site, your information is protected both online and offline. When our order form asks users to enter sensitive information (such as their credit card number), that information is encrypted and is protected by secure sockets layer (SSL) encryption software. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Mozilla Firefox and Microsoft Internet Explorer becomes locked, as opposed to unlocked when you are on normal pages without sensitive information.

To verify our secure connection, you can click on the image at the bottom of the page.

A cookie is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in with their user name and password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be unable to take advantage of some of the aspects of our site.

This web site contains links to other sites. Please be aware that we at Schuler Shoes are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Mailing List
If a user wishes to subscribe to our mailing list, we ask for contact information such as a name and e-mail address. This information is not shared with any other party.

Log Files
We use IP addresses to analyze trends, administer the site, track user’s movement and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Notification of Changes
If we decide to change our privacy policy, we will post those changes on our home page so our users are always aware of what information we collect, how we use it and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of e-mail. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.