FAQs / Customer Service
We want you to love your purchase! If you don't, please reach out!
We value our relationship with our customers above everything. We feel preserving our relationship and trust comes through our return policy. Our goal is to satisfy our customers’ long-term needs. We want to work with each customer to make sure you love what you’ve purchased. If not, we want you to come back to any of our locations, engage us via email or send your purchase back.
Our goal is to create a fair and reasonable process that will accommodate all concerns, however, there are times a decision must be made. We will make every effort to satisfy our customers’ desire.
In Store Returns:
Step in to any of our locations and our helpful sales associates will be happy to take care of you.
If you placed an order online, you can always return it in the store if that's more convenient for you. Just bring in your receipt or order confirmation and one of our sales associates can get you taken care of and help you find another size or style in exchange if you're looking for that, as well.
Returning by Mail:
- Find the yellow paper that was included with your order (or use a blank piece of paper), and let us know your Name, Address, Email, Phone Number and the Order Number.
- If you are requesting an exchange, please include the new size and/or color you are requesting.
- Ship your purchase back to the address below.
- The return will be processed and credit issued or an exchange sent out within two business days after we receive the merchandise.
The Fine Print
- Shipping charges are generally not refunded; however, we work with you on a case-by-case basis for defective items or mistakes.
- No authorization codes are needed for shipped returned items.
- Collect shipments and collect phone calls will not be accepted
If you have any questions about an order, please click here to send us a message.
The address for returns is:
8629 Wyoming Ave N
Brooklyn Park, MN 55445
For FedEx shipments utilizing FedEx Home Delivery or FedEx Ground, please use the map below to estimate the time it will take for FedEx to transport your order once we have shipped it out (the map timeframe is business days, not including weekends).
Note: USPS Priority Mail in the new name that the USPS has given to what used to be called USPS Standard Mail. The service and shipping speed is still the same so though Priority for other carriers may indicate faster shipping speed, in this case, the general estimate that the USPS gives of three (3) days is still the same.
Additionally, the USPS automatically adds to the service name of Priority Mail to reflect the estimated time in transit to the shipping address. Priority Mail transit time can show as 1-Day, 2-Day or 3-Day and this represents the time that it will take the USPS to deliver the item after it has shipped. This timeframe does not include the initial processing time that we need prior to shipping your order as noted above.
For more specific questions about our shipping policies or to request an upgrade to an expedited shipping service, please Contact Us.
- What is the status of my order?
- To check the status of your order, log in into your account that you created when you placed your order, or previously had created.
- If you did not create an account at the time of checkout, you can e-mail or call us at 763-515-5949 for the status of your order.
- Can I place an order over the phone?
- Yes, of course. Please call us at 763-515-5949 to speak with Cristy in Internet Customer Service.
- Do you have a specific shoe in stock and is it available at a specific store location?
- Many product pages on our site allow you to look at which stores have a particular shoe available once you select the color, size and width you are looking for. Also, please feel free to call Cristy in Internet Customer Service at 763-515-5949 for assistance in checking the stock at particular locations.
- When will my shoes/order arrive if I place my order today?
- Please allow about 2 business days for processing and then approximately 1-5 business days to ship depending on where you live in the country in relation to Schuler Shoes in Minnesota.
- Check the Shipping Information on this page for a FedEx map with general shipping transit times as well as some more detailed shipping information.
- Do you take backorders?
- We do our best to keep our website inventory updated so that you are only able to order the items that we can actually ship. Unfortunately, we occasionally have a timing issue and we might take orders for an item that is out of stock. If this happens, we will not delay the rest of your order. We will ship what we can, and communicate with you to get your preference for the items that are out of stock. We will try to offer you alternatives or other options when available or we can cancel the sold out items and you will not be charged for those items that are sold out.
- What is your return/exchange policy?
- Please find our return/exchange policy further down on this page.
- Have you received my return/exchange yet?
- Please allow 10 business days for us to process your return or exchange. If you have not heard from us in 2 weeks and wish to check on your return status, please contact Cristy in Internet Customer Service at 763-515-5949 for assistance.
- A return credit can take roughly 10 business days to reflect in your account or on your credit card depending on your bank or credit card.
- How much will it cost to ship my order to me?
- We offer two shipping methods: USPS and FedEx Ground. The cost is $4.00 for shipping via either carrier to the Continental US and $4.00 for shipping via USPS only to Alaska, Hawaii and all US Protectorates. Also note that FedEx does not ship to PO Boxes.
- To help you get a better estimate of the cost go to your cart using the Cart link at the top of any page. There is a box on the right side titled 'Estimate Shipping and Tax' that will help you figure out a close estimate of the shipping for each carrier. You will need to have something added to your shopping cart in order to use the shipping calculator.
- How do I know my shoe size?
- Many brands have a size chart available on the product pages, located below the size selection drop down menu.
- For any brands not showing a size chart, please feel free to email us or call Cristy in Internet Customer Service at 763-515-5949 for assistance in estimating your shoe size.
- Where do I enter my coupon code?
- The coupon code is entered before the checkout process, on the shopping cart page, where you can view the items you have in your cart. Below your items is a box in the middle of the page titled 'Discount Codes'. This is where the coupon code can be entered and then you can proceed to checkout.
- As a reminder, coupons are not usually valid on clearance items or UGG(R) Australia, and some other brands or items may not be valid depending on the particular coupon or event.
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